Return Policy
At Body Bliss, we strive to ensure that our customers are completely satisfied with their purchases. This Return Policy outlines our procedures for returning digital products.
Eligibility for Returns
As digital products are non-tangible goods, returns are generally not applicable. However, under specific circumstances, we may consider a return:
- Defective Product: If the digital product is found to be defective or does not perform as described, you may be eligible for a return within 3 days of purchase.
- Incorrect Product: If you receive a product that differs from the one you purchased, please contact us immediately. We will arrange for the correct product to be delivered or process a return if necessary.
Return Process
If you believe you are eligible for a return, please contact us at support@romispot.com with your order details, a description of the issue, and any supporting evidence. We will review your request and, if approved, provide instructions for returning the product.
Non-Returnable Situations
- Downloaded Products: Once a digital product has been downloaded or accessed, it is not eligible for return.
- Change of Mind: Returns will not be accepted if you change your mind after purchasing a digital product.
- Unauthorized Returns: Any returns made without prior authorization from our customer service team will not be accepted.
Resolution
Upon receiving and reviewing your return request, we will determine the appropriate resolution, which may include providing a replacement product, issuing a store credit, or processing a refund in accordance with our Refund Policy.
Changes to This Policy
We reserve the right to update this Return Policy at any time. Any changes will be posted on this page, and your continued use of our website signifies your acceptance of the revised policy.